Avenue 360 Health and Wellness - Heights

I am the owner of the property and avenue 360 send fake checks twice in the pass 2 months causing the bank block my account and charged checks refund fee of $50 each check. How come they can send a bad checks to pay for the rents? That’s illegal practice of the Avenue 360. I tried to file BBB but the company doesn’t register with BBB.

This place sucks. They canceled my appointment 2 times.They said they called me and sent me a text message to confirm my appointment and I did not receive neither and I had proof they didn't do neither they tried to blam my phone provider for the messages or call not going through. I also confirm my appointment online and they said that way not proof for confirmation. I talk with the manager she wasn't any help at all. I definitely don't recommend this place at all complete waste of time.

Over a month ago, I had an appointment at this clinic. They took all my personal information and then asked me for 75 dollars to see a GM. I explained that was not the purpose of my visit. I was told to leave a note for a "Miss Claudia" and that she would get in touch with me. As of today, I have not been contacted in any way. I'm a little scared I left my personal info with such unreliable staff.

This clinic used to be great ive been coming for like 6 yrs until after covid they no longer care i make an appointment and doctor no shows last minute they rescheduled me and i was late 15 minutes they couldn't see me and requested reschedule all i was here for was to go over results she stated i could reschedule over the phone visit but before i made the appointment and had to take off work i asked if it could be over the phone they stated no. So im not sure whos running this clinic but will definitely start looking for a new place. 😏

I’ve gone to Avenue 360 (Heights for medical and Midtown for dental) and it’s always been quick to book appts and speak to customer service. I’m not sure what changed in May but no one returns my calls anymore for lab results or billing questions. I don’t know what’s going on but things are changing and that’s unfortunate because Avenue 360 was always been a reliable place to go to.

Avenue’s presence and energy has always been appreciated at the UHD Health Fair; however, there was an issue that occurred at the most recent one. As a good practice, I take part in the STD screening that is offered. In March, the volunteer who collected the blood sample was not paying attention to the task at hand and did not use proper procedures causing cross contamination. As a result, I received a false positive result for syphilis. You can only imagine my horror. I was advised to visit the clinic in person for a full blood draw. I cancelled appointments and left work to do so immediately. While waiting to be seen, I was asked to complete a general screening questionnaire which I did. I was then sat in a patient room and told the doctor would be in soon. Before a doctor arrived, two other representatives visited without solicitation or authorization. They offered assistance and advice regarding alcohol use which was kindly denied. I was already reluctantly there for one thing and one thing only and under great distress. Of course, the results received over week later cleared my confusion and burden as I was told that did not, in fact, have syphilis. Moving forward, the insurance company denied payment for the $190 charged for the blood draw. I was also charged an additional $68 for the unapproved, unwanted, and unwarranted services they labeled as “alcohol screening/counseling”. Moreover, the copayment that was made at the time of the services that were sought was not deducted properly. Numerous messages have been left with Aracely in the Heights location billing department over the past month to clarify the billing situation. I’ve left multiple messages asking for a revised invoice to reflect the $190 cost of the lab work less the $25 deductible which will be paid upon receipt. Unfortunately, I have yet to receive a single call back. Although no one at the clinic has the time to answer the phone or respond to messages, they easily found the time to report me to collections for $192.15. I contacted the collection agency who put a hold on the account to offer more time for me to get situation sorted with the clinic. I’ve now sent correspondence in writing via first class and certified mail in hopes of a response. As a valued community partner of UHD, it is beyond disappointing to see such predatory and neglectful practices that are realized once a person is a patient. I’m out almost 200 bucks (equates to my grocery bill for two weeks) because the volunteers joke and play around more than they pay attention to proper techniques and practices. This doesn’t even take into account the work time that was lost for the appointment and multiple attempts to remedy the billing issue, or most importantly, the desolation, bewilderment, and embarrassment I felt for over 10 days. I only hope that our students are treated with more conscientiousness and respect. I, for one, will not refer anyone to this organization again.